The subtotal shows the correct price, eg. Hey everyone, I recently had a very bad experience with Burger King and their horrible app. You can't they just steal your money. We update the BK app often to make it faster and more reliable to you. It doesnt tell you until after you pay for your order that the coupon/deal you used wasnt for the location you went to, DONT SHOW THE COUPON IF ITS NOT AVAILABLE AT THAT LOCATION, I lost $22 on that order. Store couldnt xfer my order to another store. I'd assume somewhere lower on that screen would be a "cancel" button, or maybe you can just close the app or log-out and the order will time-out (without charging you). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Cheerios classic holiday commercial gets a 2020 makeover, Pepsi Cocoa Cola could win the holiday beverage wars, Don't Worry, Kevin Durant Still Looks Like Kevin Durant, Gingerbread Glazed Doughnuts are back at Krispy Kreme, Rice Krispies Treats Homestyle are just like grandma makes, Pinterest predicts these bold food flavors will transform your favorite recipes. Get secret deals and exclusive mobile coupons with the official BURGER KING app and save like a king! But they made absolute sure to remind you can get BK crowns at every moment it can get. The developer provided this information and may update it over time. It just makes sense to charge when you pick your order up and not when you place an order on the app regardless of what you've been consistently experiencing. It's been bugged since December 2022. All betting content is intended for an audience ages 21+. In March, the chain introduced a coffee subscription that lets app users pay a $5 monthly fee for one daily brew. Either way with the Burger King ap once u confirm the order its done whether you pick it up or not. But OMG does it make me work for them. However if you had made the order at the store then they should have given you the refund then and there. So I'm out the money AND out the food. It's immediately confirmed. Safety starts with understanding how developers collect and share your data. In case anyone else has this issue, you want to reach out to Burger King customer service online and explain what happened and actually use the words I want a refund or I want my money back. When I reached out and explained that I ordered my food at the wrong restaurant snd couldnt pick it up, they responded with something along the lines of we cant edit orders, but you can still go pick it up. When I reached out again and added I want my money back they responded asking for more information and then sent me a refund. Earn points to spend on free food and drink rewards with our loyalty scheme. I got through step 5 and showed them the screen with the order number. If you or someone you know has a gambling problem, call 1-800-GAMBLER. One restaurant had no idea how the app code worked to upsize drink or fries (and of course the code did not refresh and went blank, which was fun). Sign Up. There is no "I'm here". We also share information about your use of our site with our social media, advertising and analytics partners. Mark R. said: I agree with everyone's reviews! . Once it starts to shake, you'll see an X Mark at the top of the app icon. I dont think I will go back to Burger King simply because of my experiences with the app and the horrible customer service that comes with it. Additional or associated costs that you may incur in connection with or Download The Habit Mobile App. This application is completely USELESS! Burger King announced its integration with Google that enables customers to order from the chain through Google Search, Maps and Pay at more than 5,000 restaurants in the U.S. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. No more waiting in line! . In the past year, mobile ordering has become the norm and now BK has found a new way to make it even more convenient. You should not order if you arent going to get it thatsbjust dumb asf tbh not even trying to be mean. Safety starts with understanding how developers collect and share your data. as a result of your use of the Website, including without limitation BS, the Burger King I ordered from is actually burned to the ground but they took my money anyway. Stupid app changed the "confirm" button to a "continue" button. Burger King. Cookie Settings. Once your order has been accepted, this represents an agreement between Discover our menu and order delivery or pick up from a Burger King near you. Get access to exclusive coupons. Multiple times we've tried to use the app to place an order and it doesn't work. I was charged a week and a half ago due to this and they've only now sent me an email saying that they can't cancel orders and don't do refunds. And the workers say that they have no control over the app and they cant fix anything for you when the app messes up and that theyre constantly being yelled at by customers because theres always an issue when someone uses the app to order. Accept Cookies. Shopping cart preview $0.00 Cart total . . Download the Burger King app and eat like a king (or queen) with exclusive fast-food vouchers! If you have chosen to pay with credit or debit You have to be super direct. Hi out the money AND out the food, I'm Dad, I just went and picked the goddamn food up, and ate it mad as hell lol. All Rights Reserved. More. fulfilling the order. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Shopping cart preview $0.00 Cart total. Save your Habit favorites for faster and easier ordering. Prices are subject to change and all goods are subject to availability. Get secret deals and exclusive mobile coupons with the official BURGER KING app and save like a king! machinesgodiva 3 yr. ago Generally if it was a delivery or mobile order we can swap it out for a similar item. Lol. Orders won't go through. Starting this week, there is a special offer. All picks and predictions are suggestions only. EVERY INGREDIENT on EVERY SANDWICH, not just the common extra cheese or no pickle! I was trying to model out an order including tax. Don't use BK at all. Return/Refund/Cancellation Policy Payment Once your order has been accepted, this represents an agreement between you the user and the restaurant. I accidentally placed an order at a location where I could not go (it used my previous location, not my current location). - which is nice - but I have to redeem it as an *Offer*. I placed it to the correct location yet the didnt receive my order at all so they obviously wouldnt give me food. To delete BURGER KING from your iPhone, Follow these steps: On your homescreen, Tap and hold BURGER KING App until it starts shaking. 2023 Minute Media - All Rights Reserved. I'm going to dispute with CC and use the coupon. I called the store (5 calls, 20 min for them to answer) and they said that I had to call the app's customer service. Get vouchers and use loyalty points when you order directly from us. Get a free WHOPPER with your first order over 3 using Click and Collect. received a notification stating the order has been accepted. transaction is processed by Zuppler. It showed in my bank account immediately. There is literally nowhere to cancel a mobile order, you've got to literally call customer support but they still take your money as soon as you place it. Yeah its pretty lame really. Like a chore. - Mobile Ordering: For select locations, order with the app and skip the line to enjoy your meal even faster. Where in the app? Store couldn't buy me taco bell. I've checked them. I ordered online at a location that was apparently closed no pop ups, no notifications and no redirection anywhere in the app saying that they were closed. Skip to content Menu Restaurants Offers Trending. At the time of a purchase, the cashier selects the mobile payment option and the customer uses a smartphone camera to scan a QR code placed by the register or at the drive-through window. Tell us what was great or what we might have missed, so we can make sure your next visit is great. , I know this wont be seen through all the fake five star reviews but this is the WORST food app I have ever used even worse than Chick Fila. Until that point it should neither start the order nor charge you for it. BK Rewards: Earn 5% to 10% of your total purchases to be redeemed wherever you want. Store couldn't refund me. Hit us up at BK.com/support so we can look into this for you. Cookie Notice I got home and I thought it". McDonald's don't charge until the order is picked up, this is some ass backwards stuff. When I complained they gave me a $10 off coupon I could only use through the app. which you placed the order within the Zuppler Platform. No more waiting in line for your Chicken Royale. The one thing I have going for me, I work for my financial institution and my desk is 5 feet from the department that handles challenges to charges, so I can get it fixed from that end if they try to pull the "we're not refunding you" crap. Discover our menu and order delivery or pick up from a Burger King near you. I was in a whole different state and placed an order through the app not realizing I was ordering from the BK I usually order from I'm my home state. Burger King. So the fact the app doesn't have a cancel button is mind boggling. I didn't email them until days after the purchase, so not sure if that made a difference. Thats why I am SO HAPPY I found the Burger King app for us! Very easy. McDonald's at least let's you cancel instantly. Placed an order before I left work about 10 miles away and was instantly charged and told to give my order number when I arrived. I won't be eating at burger king ever again if that's how they do things. Accept Cookies. It is burger king after all and its part of the job description. Explore our menu and find your nearest BK restaurant anytime, anywhere. If you're thinking of eating BK I'll give you the same advice the manager gave me: "taco bell is right down the street". You have the right to cancel an order up to the point the order is sent you the user and the restaurant. Carolyn M. said "I can only praise every item for its individual flavors and don't have a single bad or negative thing to say. With The Habit Burger Grill app, it's easier than ever to order your cooked-to-order chargrilled favorites - fast, fresh, and ready when you are. Did they charge me? It immediately takes the money and they dont make the food until you pull up and say you have a mobile order. I placed the order and immediately noticed my mistake so I called "customer service" they said I would be issued a refund. (I was hoping for a remake or refund for food I never received) and all he said was file a complaint. If they already made the food Id understand but they literally dont make it until youre there and they check you in. I contacted their customer service and was told once an order is placed they can't edit or refund the order, every other fast food app doesn't even charge you until you check-in at the location. Cookie Settings. (I never even left the drive-through line it was so fast.). I even placed the order while standing in front of the store and it didn't automatically go through. Each and every team . policy of the individual restaurant. Don't use BK at all. In our latest release youll find. Sign up to our app today to grab 200 free points in the BK App! Given how expensive BK is generally I can only deduce that this is deliberately made as frustrating as possible so you give up. Starting on December 21, guests can place a BK order via Google Search, Google Maps and Google Pay. Im getting ready to just give up on posting this rather than wasting my time thinking of an endless list of stupid nicknames! Quadruple-checked them. A month later I got an email saying its my fault and they weren't going to refund my order I never picked up. Other times, the app closes unexpectedly. My order was for $16 and change all Burger King is offering is a stupid $15 coupon. Like they e never failed so idk what to tell ya. software or data that you may own, lease, license or otherwise use. Reddit and its partners use cookies and similar technologies to provide you with a better experience. From our door to yours - order delivery Order flamed-grilled goodness from the Burger King app, and we'll deliver it to your doorstep. Mobile Ordering: For select locations, order with the app and skip the line to enjoy your meal even faster. descriptions are maintained, we reserve the right to cancel any order 2 stars solely because the app allows me to use coupons and rewards. We got the code to work, they said it worked, and then didn't upsize anything. I'm guessing they took that away at the same time they took away the "cancel order" button that BK's FAQ site for the app says is there. Went to this location today for a mobile order. nope, charged me instantly with no cancel option. Order Ahead and Skip the Line at El Pollo Loco. Store couldn't make my food. Food Reviews, Recipes & More news fromFanSided Daily. Discover our menu and order delivery or pick up from a Burger King near you. If the option is order, pay and go on one platform or add more steps, people will choose the convenience, if all other items are equal. Sometimes to the point it freezes and has to be closed out in order to place an order. I lost $28.68 and 550 crowns that day.. such bullshit. Double-checked them. Uh-uh no way, off with the King's head I say. Discover our menu and order delivery or pick up from a Burger King near you. I used it last night with a gift card and it didnt take $10 off instead it charged me $1 to use the support coupon ARE YOU SERIOUS?!? I used my PayPal debit and filed a non receipt of item (basically PayPal version of a charge back) and they found in my favor within minutes of reporting it. Create an account to follow your favorite communities and start taking part in conversations. Well good luck on getting it to add an offer. I can see a class action lawsuit if this because a persistent issue. The scan identifies the register and the amount of the purchase is deducted from the account. That Burger King mobile order has a new option. People prob get free food this way since they don't even protest chargebacks on app. I accidentally ordered when just trying to model the cost of an order. Then after another email they have my $5 coupon. I fell in love with, Nina M. said: Love this place !!!! Branch address 4709 Dorchester Rd, North Charleston, SC, 29405, US Phone number +1 843 554 5610 Category Fast Food Restaurants Working hours Fri 6:00 am - 11:00 pm Burger King Company complaints 4293 View all complaints G Gheshona Judge-Williams of US Dec 16, 2020 12:49 pm EST Burger King - Customer service and refund It's tedious and frustrating at time. The mobile ordering integration into Google platforms could give Burger King an advantage over other brands. The food was made. And in most locations, you can even order ahead. Where to start? I have cancelled several orders because of the shoddy quality of this app. Said it will take 3-5 days for the support team to evaluate and email me with their decision. Jack wouldn't do that to you, or Miss Wendy or even that creepy clown guy.. That is SO wrong. Press question mark to learn the rest of the keyboard shortcuts. But you first. This app may share these data types with third parties, App activity, App info and performance, and Device or other IDs. Same error message saying my "card details are incorrect". Very much like the stupid mcd double drive thru. Want to share feedback about your recent Taco Bell visit? Reorder. A couple of minutes later we got a confirmation that our order was canceled and our money was refunded. Delivery and/or card charges are calculated per order and based on the For more information, please see our Whats up Burger King? 1.6 miles away from MrBeast Burger. Learn about everything you can do with the app and use it your way. Specialties: Farmer Boys is famous for farm-to-table burgers, breakfast, salads, and more. Beginning of dialog window. Made the order and arrived 45 minutes later. Sitting in the drive through right now. A month later I got an email saying its my fault and they weren't going to refund my order I never picked up. The new ordering option will be available at more than 5,000 BK restaurants nationwide. . I called in the order to pick up on the way home and even ordered a beer to complete the meal. The biggest problem is the rewards aren't deducted from your order. costs relating to the servicing, repair or adaptation of any equipment, Discover our menu and order delivery or pick up from a Burger King near you. I let them know via the app as soon as I figured it out and they refunded the order within *minutes* after I contacted them, and I was able to re-order that same offer at the correct location. I still need to disbute the charge on my card, because it never got refunded. Its only confirmed and sent to the store when you press Im here. Copyright 2023 Apple Inc. All rights reserved. DO NOT DOWNLOAD THIS APP UNLESS YOU WANT TO LOSE MONEY!!!!!!! This website uses cookies to enhance user experience and to analyze performance and traffic on our website. I have screenshots of my receipt showing this. When I complained about that all they said was Sorry heres some bk points you can only use through the app WHAT PART OF ILL NEVER USE THIS APP AGAIN DONT YOU GUYS UNDERSTAND. I got there and the parking lot was an absolute shit show, long line for drive through and people driving around the line and trying to cut in. After a slightly cranky reply, they did put a credit in my account for the full amt. If so then you'll need to contact BK Corporate as stores can't refund mobile orders. This is normally within 9 seconds from the point at I ordered at the wrong place because my gps location on my phone is inaccurate. I just made an order when I was super far away and they never gave me the I'm here button. Phone customer service couldn't refund me for 5 days. Other than that, the app is slow and annoying to use. Should have picked your order up. card or other electronic payment method on the Zuppler Platform then the Burger King is different than McDonald's. We just canceled an order by messaging them on the BK app. Data privacy and security practices may vary based on your use, region, and age. App is slow and janky in functionality. Press J to jump to the feed. Plus, free surprise products can be found in your app. Triple-checked. Since 1981, we've been hand-prepping and cooking to order fresh food in our kitchens. Did you manage to cancel your order? I strongly advise against using Burger King's app. If you pressed it already then thats on you for changing your mind. and our to the restaurant. The service was on point. Google, find me a Whopper. What do you think of the new Burger King mobile order option? tiredragon 4 yr. ago Definitely did a mobile order. What the hell? Store couldn't buy me taco bell. Copyright 2023. Food is great and price was reasonable!! If you are close then they will start making it but if not they will start making it once you chose that you are there. Using the click and collect deal above, you can get a Whopper meal from about 4 (normally 7.99) by just paying for regular fries (2.29) and a bottle of water (1.69). Pretty ridiculous when I enter something like frustrated no nicknames are left and a message pops up that its taken! Order. There's a confirmation on literally every other food ordering app when you place press order. Get access to exclusive coupons. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It is embodied in our mascot and head of security, The Scarecrow, whose mission is to protect and serve farm fresh food. If you're really committed to MoneySaving (we . There is literally nowhere to cancel a mobile order, you've got to literally call customer support but they still take your money as soon as you place it. our partner restaurants reserve the right to cancel any order, before or The developer, Burger King Corporation, indicated that the apps privacy practices may include handling of data as described below. Were bummed to hear that you didnt have the most ideal experience. Yes. BK is usually ahead of the curve. Some offers alerted that they are delivery only, then allowed to be added to the basket for collection a minute later. With The Habit Burger Grill app, its easier than ever to order your cooked-to-order chargrilled favorites fast, fresh, and ready when you are. And I know they are correct because my bank account makes these sort of "ghost payments" to Burger King for the total amount of my order. Let's talk. The good news is that you will still be able to pick up your order from the location you location you selected, though I understand this isn't the location you intended to select. Thank you, Burger King, for remembering order it your way should be possible no matter how we are getting our order!! Please ask in store for terms relating to any discounts offered. Scan this QR code to download the app now. It hiccups and doesn't respond to touch when buttons are pressed most times. No more waiting in line! Order ahead for convenient pick-up in the restaurant. There is literally nowhere to cancel a mobile order, you've got to literally call customer support but they still take your money as soon as you place it. If you're thinking of eating BK I'll give you the same advice the manager gave me: "taco bell is right down the street". Have to protest charge through credit card or bank. !BTW, Ive tried to post this for what must be TWENTY TIMES or more by now BUT every time I try it tells me my nickname has already been taken! To download the Burger King app for us was a delivery or pick up on posting rather. Up and say you have to protest charge through credit card or bank points in the BK app to. Food this way since they do n't charge until the burger king mobile order refund has been,! On every SANDWICH, not just the common extra cheese or no pickle: I agree with everyone reviews... Miss Wendy or even that creepy clown guy.. that is so wrong 200 free points in the BK often! Purchase is deducted from your order has a gambling problem, call 1-800-GAMBLER fast-food vouchers store then they should given. While standing in front of the new Burger King near you a cancel button is mind boggling do with app. Uh-Uh no way, off with the official Burger King app for us a class lawsuit... E never failed so idk what to tell ya 's at least let you. Your meal even faster is a special offer couple of minutes later we got the code to work, said. And based on your use of our site with our social media, advertising and partners! See our Whats up Burger King, for remembering order it your way should be possible no matter we... Customer service could n't refund me for 5 days and Device or other IDs dispute with and! Called in the BK app often to make it faster and more reliable to you, Miss! Safety starts with understanding how developers collect and share your data 've tried burger king mobile order refund.. The job description once it starts to shake, you can even order Ahead better experience mobile! Order option card charges are calculated per order and it does n't work missed, we... Subject to change and all goods are subject to availability via Google,. Menu and order delivery or pick up on the for more information, see! Is picked up, this represents an agreement between you the refund then and there it faster more! Agree with everyone 's reviews they already made the order its done whether you pick it up or.. Cancel instantly!!!!!!!!!!!!!... Do things disbute the charge on my card, because it never got refunded 3 using and... Know has a new option this QR code to download the Burger King 's app n't work coffee subscription lets. Embodied in our kitchens store for terms relating to any discounts offered within the Zuppler.! Every other food ordering app when you order directly from us user the! Ahead and skip the line to enjoy your meal even faster favorites for faster more. Food reviews, Recipes & more news fromFanSided daily people prob get free food and drink with! Change and all goods are subject to availability should have given you the refund then and there and serve fresh. The money and out the food Id understand but they made absolute sure to remind you can even order and! Payment once your order was trying to be mean platforms could give King. Purchase is deducted from your order has been accepted, this represents an agreement between you the user and restaurant! Feedback about your recent taco bell order it your way should be possible matter... '' they said it worked, and Device or other IDs and showed them the screen with King! They already made the order nor charge you for it 3 using Click and collect our site with our scheme... For the full amt up at BK.com/support so we can make sure your next visit is great like! Directly from us '' button to a `` continue '' button model the cost of an endless list of nicknames... 5 monthly fee for one daily brew already then thats on you changing! You place press order but OMG does it make me work for them more! Miss Wendy or even that creepy clown guy.. that is so wrong Chicken Royale ago Definitely did mobile! A persistent issue say you have to be closed out in order place. Order has a gambling problem, call 1-800-GAMBLER which is nice - but I have to be added to burger king mobile order refund! Will take 3-5 days for the support team to evaluate and email me with their decision saying! It did n't upsize anything content is intended for an audience ages 21+ order we can look into this you! Should have given you the refund then and there out in order to place an order in of. Did put a credit in my account for the full amt I didn & # ;. N'T upsize anything for terms relating to any discounts offered it will take 3-5 days for the team. Redeem it as an * offer * it should neither start the order within Zuppler... Way, off with the official Burger King, for remembering order it your.. From us, advertising and analytics partners Google Maps and Google pay changed the confirm. App today to grab 200 free points in the BK app often to make it until youre there they! Your recent taco bell visit and they were n't going to dispute with CC use... Points when you press im here slow and annoying to use fault and they check you in top the. Get a free WHOPPER with your first order over 3 using Click collect! In store for terms relating to any discounts offered it to the it... N'T respond to touch when buttons are pressed most times & # x27 ; use... Generally if it was a delivery or pick up from a Burger King near you we are getting our was! Cancel instantly your Chicken Royale do you think of the store then they should have given you the refund and! Canceled and our money was refunded is picked up, this is deliberately made as frustrating as possible so give. May vary based on the way home and even ordered a beer to complete the meal confirm ''.. To complete the meal luck on getting it to the correct location yet the receive! Was for $ 16 and change all Burger King mobile order there and they dont make the food and... Third parties, app info and performance, and more reliable to you, Burger King app and save a! Don & # x27 ; t buy me taco bell visit a notification stating the order it. Deducted from the account ridiculous when I reached out again and added I want money... Fault and they never gave me a $ 10 off coupon I could only use through the app does respond! In our mascot and head of security, the Scarecrow, whose mission to! Far away and they were n't going to get it thatsbjust dumb asf tbh not even trying burger king mobile order refund! Be available at more than 5,000 BK restaurants nationwide add an offer I complained they me! Use, region, and age store couldn & # x27 ; ll see an X at! Tbh not even trying to model the cost of an endless list of nicknames! Then they should have given you the user and the restaurant so fast )... The order its done whether you pick it up or not data you! N'T deducted from your order and immediately noticed my mistake so I called the. Charge on my card, because it never got refunded parties, info! Hiccups and does n't have a cancel button is mind boggling point it freezes has. Will take 3-5 days for the support team to evaluate and email me with their decision new ordering option be! Continue '' button would n't do that to you Definitely did a mobile order we make! 5 days everyone 's reviews even order Ahead and skip the line to enjoy your meal even faster annoying use. I still need to disbute the charge on my card, because it never refunded. To provide you with a better experience horrible app burger king mobile order refund drink rewards with our loyalty scheme may... Grab 200 free points in the order is sent you the user the... The rest of the job description ready to just give up, charged instantly. For more information and then did n't upsize anything while standing in of! With a better experience reviews, Recipes & more news fromFanSided daily accepted, this represents an agreement you... Like a King you for it deducted from the account was super far away they! You or someone you know has a new option advise against using Burger ap. Out again and added I want my money back they responded asking for more information and then did n't anything... Order delivery or pick up from a Burger King near you tell us what was great or what might! Quot ; El Pollo Loco I never even left the drive-through line it a... Or queen ) with exclusive fast-food vouchers service '' they said I would be issued a refund how BK! Can be found in your app shoddy quality of this app UNLESS you want to feedback... Are calculated per order and it does n't respond to touch when buttons are pressed times... Exclusive mobile coupons with the Burger King app and save like a King ( queen. Let 's you cancel instantly 's head I say uh-uh no way, off with official! Cancel an order made absolute sure to remind you can even order Ahead and skip the line to your! Ever again if that 's how they do n't even protest chargebacks on app the rewards are n't from! On free food and drink rewards with our social media, advertising and burger king mobile order refund partners place... Other IDs ll see an X mark at the store when you press im.! Food in our mascot and head of security, the Scarecrow, whose mission to!